Last week Scott and I were engaged in a conversation (likely entertaining to only ourselves) about how the right song at the right time can take a moment and make it seem bigger than it actually is. Sure you can achieve that at a decent gig by any half-wit band, but we were talking more so about times when you’re on your one, or at most one other. It’s how a song becomes “our song” as opposed to just “the song that was playing when…”.
I love and think about music for different reasons to a lot of people, but respond to it in entirely the same way. I can remember hearing The Blue Nile’s She Saw The World (from the album “High” – review | buy), streaming from Pandora (before it was restricted outside the US) in my first couple days at DDB, late one afternoon when the sun comes bursting through the venetian blinds that obscure the city in their Melbourne office, how perfect that was. I remember hearing Take ‘Em As They Come on my birthday last year, an obscure Springsteen song from disc 2 of Tracks. Those moments were much larger than the inherent mundaneness of sitting in an office or thinking about a girl as I walked to meet my friends for dinner.
Now those moments are only made possible by the products that serviced me at the time; Pandora, a music streaming service, and my iPod. When I think about those times, I’m aware of how those moments were facilitated, and they inherently instill good feelings about both companies as well as their offering. The afore-mentioned Scott touches on this in his latest post “The future of advertising and marketing, or why having a boring product means you’re officially screwed”. Music is an easy one, but the lesson inherent here is genuine value was created. The products enriched my life.
A product that creates value gets talked about on its own. If it’s being talked about then it reduces the need for marketing spend. Or rather markets itself. I think was Seth Godin who recently said “Instead of spending $50 million on marketing, spend $50 million on a product that is actually worth talking about.” Brands and products become more than the sum of their parts when they get it right, but first you have to care more about getting it right than that quarter’s results.
Once you’ve made that shift, that’s when things get interesting…